The best starting point is to read the original series on CRM Deduplication.
An Intro to Cleaning your CRM
CRM’s are not built to keep your data clean
What is a CRM Data Plan?
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- Cliff-CRM System and Solution Comparison Expert on Cleaning your CRM: The human side of the Equation
- Mark-Microsoft Dynamics CRM Online Partner on CRM: The Third Implementation
- Cleaning your CRM: The human side of the Equation | CRM Deduplication on The Dirty Data Quiz – How Healthy is your CRM?
- Cleaning your CRM: The human side of the Equation | CRM Deduplication on What is a CRM Data Plan?
- CRM’s can’t keep data clean « CRM Deduping on CRM’s are not built to keep your data clean
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